Privacy policy
Privacy Policy
Last Updated: June 2026
Veltoplus (hereinafter referred to as "we", "us", or "our") operates the website www.veltoplus.com (the "Site"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Site or make a purchase, in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region (the "PDPO").
1. Personal Data We Collect
We may collect the following categories of personal data:
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Contact Information: name, email address, phone number, billing and shipping addresses.
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Account Credentials: username and password (hashed and securely stored).
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Order and Payment Information: products purchased, order history, payment authorization data (payment card details are processed directly by our third-party payment service providers and are not stored by us).
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Preferences and Communications: subscription preferences, product preferences, and correspondence with our customer service team.
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Technical and Device Information: IP address, browser type, device identifiers, operating system, and browsing behavior on our Site (via cookies and similar technologies).
2. How We Use Your Personal Data
We use your personal data for the following purposes:
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To process and fulfill your orders, including payment processing, shipping, and after-sales service.
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To manage your account and verify your identity.
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To respond to your inquiries and provide customer support.
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To send you marketing communications, but only with your explicit consent (you may opt out at any time).
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To improve our Site, products, and services through analytics.
3. Data Transfer and Sharing
We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business, including payment processors, logistics and delivery partners, and IT service providers. These parties are contractually obligated to process your data only for the purposes specified by us and in compliance with the PDPO.
Your personal data may be transferred to and stored on servers located outside Hong Kong. In such cases, we ensure that your data receives the same level of protection as it would within Hong Kong, in accordance with applicable laws.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
5. Your Rights
Under the PDPO, you have the right to:
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Request access to and correction of your personal data held by us.
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Withdraw your consent for direct marketing at any time.
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Request the deletion of your personal data, subject to legal retention requirements.
To exercise any of these rights, please contact us at: support@veltoplus.com
6. Cookies
Our Site uses cookies to enhance your browsing experience, remember your preferences, and analyze Site traffic. You may manage your cookie preferences through your browser settings or the cookie consent banner on our Site.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us
If you have any questions about this Privacy Policy or our data handling practices, please contact us:
Email: support@veltoplus.com