Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping at Veltoplus. We are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below.

1. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Destinations

  • We currently ship to selected regions. Please check our checkout page for available shipping destinations.

  • For international orders, please note that you are responsible for any customs duties, taxes, or import fees that may apply in your country.

3. Shipping Methods & Delivery Timeframes

  • Estimated delivery timeframes vary by destination. Approximate estimates are provided at checkout.

  • Please note that delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, or carrier operations.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your order value, destination, and selected shipping method.

  • Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website.

  • If you do not receive your tracking information within 5 business days of placing your order, please contact us.

6. Incorrect Shipping Address

  • Please ensure your shipping address is accurate and complete at the time of checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

  • If you need to change your shipping address after placing an order, please contact us immediately at support@veltoplus.com. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.

7. Lost or Damaged Shipments

  • If your order is lost in transit or arrives damaged, please contact us at support@veltoplus.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

8. Contact Us
For any questions about shipping, please contact us:
Email: support@veltoplus.com